Ellipse Service Advisor^SM is your answer to managing resident service requests. Designed with real-time decision making capabilities and extensive executive reporting, this multifaceted maintenance tool is the Ellipse Symphony^SM suite’s most powerful component.

As a centrally managed service request tracking system, Ellipse Service Advisor^SM is clearly a potent software package that is able to assist any class of property, including portfolios with multiple properties and a high volume of maintenance tickets. Strengthen resident relationships by interfacing Ellipse Service Advisor^SM with your resident portal or community website while saving valuable time for your onsite team by letting residents initiate their own service ticket activations. Residents will even be able to track the progress of their service ticket from beginning to completion.

Partner Ellipse Service Advisor^SM with EllipseNet^SM, our property management software integration platform, and your communities are populated with cost saving database management content including unit details and automated resident information.  Scheduling service appointments is amazingly easy with ticket assignments to pre-approved industry professionals, who can be authorized proprietary access to their exclusive task list. Vendor tracking assignment, multiple dispatch formats, customizable administrative standards, management notification, customer escalation procedures are all accomplished easily with this highly efficient and cost saving product.

Ellipse Service Advisor^SM is a sophisticated, hierarchal ticket tracking center which allows for the following administrative organizational details:

• New requests
• Assigned requests
• Pending requests for product parts
• Pending vendor assignment
• Priority requests
• Closed requests with survey returned
• Completed requests